FAQs

1. What should I do if it’s past the estimated delivery time and I still haven’t received my order?

If your order’s estimated delivery time has passed and you still haven’t received it, here’s what you do:

  1. Wait a day or two. Shipments can get delayed for reasons we can’t predict. 
  2. Get in touch with our customer support team. Let us know about your delayed shipment and we’ll check the latest delivery estimates to your location. We may ask you to wait a few more days to receive the order.  Contact us at info@exceptionalbeautyshop.com .